Privacy & Terms
Our wish is is that your experience here is a positive one. Please review the following terms and conditions, which govern your use of Julie Hoover products and this web site.
All personal information you voluntarily provide on this site such as: name, e-mail address, telephone number, credit card information and address is kept private on an SSL (secure socket layer) encrypted secure web server. If you currently receive newsletter emails, it’s because you have opted in to receive them, and you may opt out at any time using the link at the bottom of the email in question. You have the right to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the form on our Support page.
We never sell your personal information under any circumstances. In addition, we never share your personal information with third parties for their commercial gain. We share your personal information with our legitimate business partners ONLY to help us process an order or communicate with you. The third parties we do business with are: SquareSpace (website hosting), Stripe (secure credit card processing), ShipStation (shipping physical goods), and MailChimp (for newsletters). We would only disclose information about you if required to do so by law.
Additionally, if you are a European resident, please note that your information will be transferred outside of Europe to the United States, for the purposes stated above. Any distribution of your personal data by us to one of the third parties mentioned above is in accordance with the provisions of the General Data Protection Regulation.
All patterns purchased through this website are for personal, non-commercial use only and may not be reproduced or distributed without express written permission obtained from Julie Hoover. Items created from any patterns are not to be sold without first establishing a licensing agreement between the maker/producer and Julie Hoover. All photos, illustrations, and content on this site is protected by the same terms as previously stated, unless specifically noted otherwise. All purchases of patterns and use of this site constitute understanding and agreement to these terms.
All digital sales are final. Any physical/shipped material may not be returned but will be replaced at no cost if damaged in shipment. Damage must be reported within 48 hours of your order being delivered.